Please follow the steps below to troubleshoot the issue if your screen is freezing or unresponsive while using Brokerkit. Note that if your screen is freezing or appearing unresponsive, you likely either have a browser configuration issue or you need to clear your cookies and cache, as your browser has cached old or corrupted code that needs to be cleared.
- First, make sure you are using the Google Chrome browser. We develop and test using Chrome as our standard browser since it has 70% of the browser market share these days.
- Next, clear your cookies and cache in Google following these steps: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en.
- Step number 2 will address 90% of the issues. If it does not, then you likely have a Chrome or hardware configuration issue on your laptop. Next, please try to log in to Brokerkit from a different device to see if you have the same issue. If not, then you have narrowed the issue down to one device.
- Once narrowing the issue down to a specific device in #3, please follow these steps here to address that.