Please review the tables below for information regarding how calls and text messages are billed to your account.
Types of Phone Numbers
- Brokerkit Service Number: the Brokerkit phone number assigned to a user that you call or text contacts from
- Forwarding Number: The user's mobile phone number that text replies and inbound calls will be forwarded to
- Multiplexer Number: A number assigned to a Brokerkit contact if they reply to a text you sent them from your Brokerkit Service Number. This is the number that is used to forward their reply to the Brokerkit forwarding number. Each contact will have a unique Multiplexer Number, so they show as separate conversations on your phone, and you can reply to them each directly. This number will stay active for 30 days after the last reply from the contact.
Billing for text messages
| Text message type | What happens to the message | How users are billed |
| Outbound text to a contact. |
The text is sent from the Brokerkit Service Number to the contact's phone number. |
Per text segment as detailed in the text editor segment counter above the text segment limit of your pricing plan. |
| A contact replies to an outbound text. |
Text replies to a Brokerkit Service Number will be forwarded to the Forwarding Number. |
Per text segment as detailed in the text editor segment counter above the text segment limit of your pricing plan. |
| Texting a Brokerkit phone number (not a reply to a previous message) from a number associated with a Brokerkit contact. |
Text to a Brokerkit Service Number will be forwarded to the Forwarding Number. |
Per text segment as detailed in the text editor segment counter above the text segment limit of your pricing plan. |
| Texting a Brokerkit Service Number (which is not a reply) and is not a number associated with a contact. |
Text to a Brokerkit Service Number will be forwarded to the Forwarding Number. |
Per text segment as detailed in the text editor segment counter above the text segment limit of your pricing plan. |
| A Brokerkit user replies to a text reply after it is forwarded to their Forwarding Number. |
Test reply to a Brokerkit Multiplexer Number is forwarded to the contact's phone number. |
Per text segment as detailed in the text editor segment counter above the text segment limit of your pricing plan. |
📝 Note: MMS text segments will count as three segments.
We have a text character counter which will notify you when your message contains enough characters to be a multi-segment message, which will also tell you the number of segments the message contains before it is sent.
Billing for phone calls
| Type of call | What happens to the call | How users are billed |
| Outbound call from Brokerkit to contact (in the US and Canada) |
Calling through Service Number to Contact's Number |
Per outbound call minutes above their call minute limit |
| Inbound call to a Brokerkit Service Number from a phone number that is found on a contact in Brokerkit. |
Contact calls through their carrier to Brokerkit Service Number, which is forwarded to the Brokerkit Forwarding Number. |
Per inbound call minutes above their call minute limit. |
| Inbound call to a Brokerkit Number from a phone number that is not associated with a Brokerkit contact. |
|
Per inbound call minutes above their call minute limit. |
| Inbound call from a contact after they received a text message from a Brokerkit Service Number. |
Inbound call to a Brokerkit Service Number is connected to a user's Brokerkit Forwarding Number. |
Per inbound call minutes above their call minute limit. |
| Outbound Call from a Brokerkit user to a Multiplexer number after getting a reply to a text message. |
The call to the Multiplexer number will be connected with the contact phone number.
|
Per outbound call minutes above their call minute limits. |