Video Library & Video Recorder

Troubleshooting: Other Users Can't See My Videos

Issue: You uploaded videos to the video library, but other team members say they don't see your videos when they look at their library.

Solution: This is normal behavior. Each user's video library filter defaults to "Show my videos" which only displays videos they personally uploaded.

To see videos uploaded by ALL users (not just their own), each team member needs to change their filter setting:

1. Go to the Video Library
2. Scroll to the bottom of the page
3. Find the filter dropdown (currently set to "Show my videos")
4. Change it to "Show all videos"

Important: This is a personal filter setting - each user controls their own view. There is no organization-wide setting to force everyone to see all videos. Each user must change their own filter preference.

Note: This is not a permissions or sharing issue. All videos are automatically shared with your organization when uploaded. The filter just controls what each individual user sees in their own library view.

Video Library Subscription Limits

• There is a limit on the count of videos that can be stored in the video library for an account which is based on the pricing plan for that account.
• Our current pricing plans have allocations for a certain number of videos in your library, but some of our legacy pricing plans will not have an allocation. 
• Please check your Brokerkit billing page here to see what the limits are by the pricing plan.

How to navigate the video library?

Welcome to this tutorial on how to navigate the new Videos Library. This library will be a central hub where you can view and organize all your videos in one place.

1. Introduction

To start, please access the Brokerkit platform.

2. Click "Content"

Go to the left menu, and select Content.

3. Click "Videos"

Then select Videos.

4. Videos Page

You can mark a video as favorite, download it, edit it or delete it.

5. Mark as favorite

To mark it as favorite, click on the star, to unfavorite just click again.

6. Click to download

To dowload the video, click the download icon.

7. Click to edit

To edit the video, click the edit icon.

8. Edit a Video

You can edit the name, category or owner. Don't forget to click Save.

9. Click to delete

To delete a video, click the trash icon. Deleted videos are moved to the Trash page, where they remain for 30 days.

10. Bulk Actions

Also, you can perform bulk actions, including changing categories, owners or deleting videos.

11. Choose the action

First, select the videos you want to work with. Then, choose the bulk action.

12. Click "Download CSV"

Finally, if you'd like to have your video info as a table, click Download CSV. A CSV will be generated and sent to your email.

13. How to add or upload a new video?

Now, let's see how to add a new video. For more information, please go to this video ➡️ Learn How To Send Email/Texts with your Videos

14. Click "Add Video"

At the top of the page, click the button Add video.

15. Record online video

If you want to record an online video, click the red button to start recording, then click it again to stop it.

16. Upload a video

If you want to upload a video, select it from your computer, it has to be in the format supported and under 100 MB. Add a video name and then hit the Upload video button.

17. Wait for the upload

Wait for the video to get uploaded to your library, once you see the green check, it means it was successfully uploaded.

18. How to navigate the new Video Page using advanced filters?

Now, let's talk about filters.

19. Search by video name

To quickly find a video, use the search bar to look it up by name.

20. Click "Show advanced options"

For a more specific search, click on Show Advanced Options to reveal additional options to filter your videos.

21. Filter options

You can filter by Created Date, Video Owner, Engagement, Category, or Favorite status.

22. Filter by Engagement

For example, you can filter videos that have had between 5 and 11 opens.

23. Filter by Favorites

Or you can filter only favorite videos.

24. Generic filter

At the bottom of the page, you'll find a filter that lets you choose between viewing all videos or only your videos.

25. Example: Only show my videos

For example, if you set it as Show my videos, only the videos where you are the owner will be shown.

26. How to access the Trash Page?

Now, let's take a look at the Trash Page.

27. Click "View Trash"

Access the Trash page by clicking the button View Trash that is located at the bottom of the page.

28. Trash Page

The Trash page will show the videos that were deleted from the Video Library. They remain here for 30 days before being permanently deleted. Here, you will be able to see who deleted the video, when it was deleted, and perform 2 actions: restore or permanent delete the video.

29. Restore a Single Video

To restore a video, click on the first icon. Remember, you have 30 days to restore it before it's permanently deleted.

30. Bulk Restore Videos

To bulk restore videos, select the videos you want to restore and click the button Restore.

31. Permanently Delete a Single Video

To permanent delete a video, click on the trash icon. Remember, 30 days after a video is moved to the Trash, it will be permanently deleted automatically.

32. Bulk Permanently Delete Videos

To permanent delete all videos, click the option Empty Trash Now.

33. Click "Delete"

Alternatively, you can bulk select all videos and click the Delete button.

34. Let's give it a try

Now, for the fun part—let's see how easy it is to use your videos in emails and texts!

35. Open your Brokerkit

Go to your Brokerkit platform and select a contact.

36. You can send videos in emails or texts

In the contact profile, select email or text.

37. Click the video icon

Click the video icon.

38. Record a new online video

There's 3 different options you can add a video to your email or text. The first is by recording a video on the spot.

39. Upload a new video

The second is by uploading a new video from your computer.

40. Choose from video library

The thrid is by choosing a video from your library.

41. Clean the filter

To see all videos and not only the ones you own, be sure to clean the filter.

42. Click "Insert video"

Once you select the video you want, click Insert video.

43. Video will be inserted in your email or text

Be sure to add a call to action so the recipient knows to click the image to watch the video.

44. Send videos in Bulk emails or texts

Keep in mind that you can also send videos in bulk emails or texts. Just select the contacts, then choose the bulk action.

45. Click the video icon

And finally click the video icon to insert your video.

To know more about videos, please watch this tutorial ➡️Learn How To Send Email/Texts with your Videos. If you have any questions, please reach out to our support team at support@brokerkit.com.