Skip to content
English
return to brokerkit
  • There are no suggestions because the search field is empty.

How to Identify Unsubscribed Contacts in Your Email List

Learn how to use the Engagement Filter to find contacts who have unsubscribed from your emails.

Summary

This article explains how to find out who has unsubscribed from your email communications.

Finding Unsubscribed Contacts

To identify contacts who have unsubscribed from your emails, you can use the Engagement Filter in both the Recruiting and Retention sections. Here are the steps to follow:

  1. Navigate to Recruiting or Retention depending on where you want to search for unsubscribed contacts.
  2. Click on "Show Advanced Options" to access the Engagement Filter.
  3. Select "Email Unsubscribes" from the dropdown menu.
  4. Choose the time period for your search to narrow down the results.
  5. Apply the filter to display the list of contacts who have unsubscribed from your emails.

Important Notes

When a contact unsubscribes, they are automatically added to a suppression list, meaning they will not receive any further emails or text messages from you.

Regularly cleaning your contact lists by archiving unsubscribed or bounced contacts can help improve email deliverability and avoid failed sends.

Conclusion

By using the Engagement Filter and selecting "Email Unsubscribes," you can easily identify which contacts have unsubscribed from your email communications. This process helps ensure that your email campaigns are compliant and effective.