Change or Update your email address

If you recently changed your email, it is important to update your account to reflect this change.

Please follow the steps below to change or update your email address:

1. First, log in to the Brokerkit account (if you have not already done so).
2. Then, on the top right navigation bar, click on the username to expand the list of sub-options.
3. Next, click the User Settings option.
4. Next, type in the new email.
5. Click the "Update User Settings" button.
6. Now open the top right navigation bar again and click sign out
7. Once signed out, click "Sign In" on the Brokerkit home page
8. Follow the log in steps here

"has already been taken" changing email notice

If you tried to change your email and it said "has already been taken," this means:

1. the email is linked to another active account
2. the email exists in the database but is not linked to an active team

User IDs

User IDs are unique identifiers, and email addresses serve as these user IDs. This means that each account and its associated data are tied to a specific user ID. If you wish to change your email to one that is already linked to another account or one that exists in the database but is not associated with an active account, please consider the following:

1. It is essential to determine which user ID and its associated data you prefer to retain. For instance, consider the case of john@realestate.com (User A), who has accumulated valuable information such as a phone number, numerous campaigns, and various email templates under their user ID. In contrast, jane@agentrecruit.com (User B) is a relatively new user with minimal data. Therefore, it is advisable to maintain the data linked to User A.
2. If you would like to retain access to both accounts, kindly send an invitation to the email address associated with the account you are attempting to access, whether it is Email A or Email B.
3. If you choose to retain the data associated with User A, please contact support chat to initiate a change request. This will allow the new email to be linked to User A's existing data.

Note:

• This process works for users including all 4 user roles of Admin, Staff, Agent, and Affiliate.
• The navigation and screens for a user with the Admin or Staff role. The navigation will be the same, but the screens will look different for a user with the Agent or Affiliate role.
• If the user is an Admin or Staff user, then the email address will need to be a Google or Microsoft account (described here) due to the way we integrate with the Google/Microsoft email and calendar functions.
• If the user is an Agent or Affiliate user, then the email address will not need to be a Google or Microsoft account as that role does not have integrated Google/Microsoft email and calendar functions. Note that they will not be able to use the Sign In with Microsoft or Google features (described here) and they will need to sign in with the Magic Link or set a password to log in.